Ministry of Finance PORTAL INSTITUCIONAL DEL MINISTERIO DE HACIENDA

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Administrative Procedures

General Information

Name

General complaints and suggestions for the Ministry of Finance and the Secretary of State for Economy and Business Support of the Ministry of Economy, Trade and Enterprise

Type of procedure/service
Suggestions, Grievances, Complaints and information to citizens
Subject
Complaints and suggestions
SIA code
991960
Description

Complaints about the poor service provided by the public services of the Ministry of Finance (excluding the Tax Agency) and the State Secretariat for Economy and Business Support of the Ministry of Economy, Trade and Enterprise. Also submission of suggestions for the improvement of these public services.

Body responsible for the procedure
General Inspection (E04935603)

General information on the procedure/service

Instigating party
  • Interesado
Recipient interested party
  • Citizen
Documents
  • What is deemed necessary in support of your complaint or suggestion.
Deadline for resolution

20 Working day(s)

Administrative silence interested party
None
Competent bodies
  • The Agency affected by the complaint or suggestion
End of procedure
Si
Appeals
  • It does not have any
Basic Regulations
  • Real Decreto 951/2005, de 29 de julio, por el que se establece el marco general para la mejora de la calidad en la Administración General del Estado.
  • Instrucción de 25 DE JULIO DE 2007, de la Subsecretaría, referente a las actuaciones de mejora de la calidad de los servicios públicos en el ámbito del Ministerio de Economía y Hacienda
  • Orden EHA/3636/2005, de 11 de noviembre, por la que se crea el registro telemático del Ministerio de Economía y Hacienda
Regulations approving inclusion of procedure or service in the register
Place of submission
  • In the digital application on the Internet http://serviciostelematicos.meh.es/ingenet2
  • At any office having a Record Book for Complaints and Suggestions
  • At any Public Registry
Stages of procedure
  • Transfer to the competent body, opening of an informative case and resolution by means of this body prior contact, where applicable, with the interested party
URl for online processing
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Forms
Identification system(s)
  • Electronic DNI
  • Digital certificate
Integrado en Clave
Yes
Sujeto a tasas
No
Level of interactivity
Level 4: Online procedure

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