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Administrative Procedures
General Information
- Name
-
General complaints and suggestions for the Ministry of Finance and the Secretary of State for Economy and Business Support of the Ministry of Economy, Trade and Enterprise
- Type of procedure/service
- Suggestions, Grievances, Complaints and information to citizens
- Subject
- Complaints and suggestions
- SIA code
- 991960
- Description
-
Complaints about the poor service provided by the public services of the Ministry of Finance (excluding the Tax Agency) and the State Secretariat for Economy and Business Support of the Ministry of Economy, Trade and Enterprise. Also submission of suggestions for the improvement of these public services.
- Body responsible for the procedure
- General Inspection (E04935603)
General information on the procedure/service
- Instigating party
-
- Interesado
- Recipient interested party
-
- Citizen
- Documents
-
- What is deemed necessary in support of your complaint or suggestion.
- Deadline for resolution
-
20 Working day(s)
- Administrative silence interested party
- None
- Competent bodies
-
- The Agency affected by the complaint or suggestion
- End of procedure
- Si
- Appeals
-
- It does not have any
- Basic Regulations
-
- Real Decreto 951/2005, de 29 de julio, por el que se establece el marco general para la mejora de la calidad en la Administración General del Estado.
- Instrucción de 25 DE JULIO DE 2007, de la Subsecretaría, referente a las actuaciones de mejora de la calidad de los servicios públicos en el ámbito del Ministerio de Economía y Hacienda
- Orden EHA/3636/2005, de 11 de noviembre, por la que se crea el registro telemático del Ministerio de Economía y Hacienda
- Regulations applicable to online processing
- Place of submission
-
- En las oficinas de registro, por correo electrónico firmando electrónicamente la solicitud y por la aplicación informática accesible desde Internet en la URL https://serviciostelematicosext.hacienda.gob.es/IG/Ingenet2/
- En cualquier oficina que tenga Libro de Quejas o Sugerencias
- En cualquier Registro público
- Stages of procedure
-
- Transfer to the competent body, opening of an informative case and resolution by means of this body prior contact, where applicable, with the interested party
- URl for online processing
-
Página de tramitación electrónica
- Forms
- Requisitos identificación personas físicas
- Medium: PIN Code, Reinforced Permanent Code with OTP (SMS to the mobile phone), Recognised Certificate in SW format.
- Identification system(s)
-
- Electronic DNI
- Digital certificate
- Clave PIN
- Integrado en Clave
- Yes
- Sujeto a tasas
- No
- Level of interactivity
- Level 4: Online procedure
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Enlaces a información destacada del Ministerio de Hacienda
