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Administrative Procedures

General Information

Name

Complaints and suggestions filing. FNMT-RCM.

Type of procedure/service
Suggestions, Grievances, Complaints and information to citizens
Subject
Complaints and suggestions
SIA code
200233
Description

Complaints and suggestions filing about products, servicies or activities of the Spanish Royal Mint -

(FNMT-RCM).

General information on the procedure/service

Instigating party
  • Interesado
Recipient interested party
  • Citizen
  • Business
Deadline for resolution

20 Working day(s)

Administrative silence interested party
None
Competent bodies
  • Dirección General
End of procedure
No
Appeals
  • No. Trámite del Real Decreto 951/2005, de 29 de julio.
Basic Regulations
Regulations applicable to online processing
Regulations approving inclusion of procedure or service in the register
  • Resolución del 25 de noviembre de 2011 de la Entidad Pública Empresarial Fábrica Nacional de Moneda y Timbre – Real Casa de la Moneda por la que se crea y regula su Registro Electrónico
Place of submission
  • Presencial (Registro General de la FNMT-RCM: c/Jorge Juan, 106, Madrid y Avda. Costa Rica s/n, Burgos) y electrónica.
Stages of procedure
  • Presentación de la queja o sugerencia
  • Apertura de expediente informativo
  • Contestación
  • Actuaciones de la unidades responsables
  • Seguimiento
  • Efectos
URl for online processing
Página de tramitación electrónicaOpen in new window
Forms
Identification system(s)
  • Electronic DNI
  • Digital certificate
Integrado en Clave
Yes
Sujeto a tasas
No
Level of interactivity
Level 3: Download and submission

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