Quality and Charter of Services: Ministry of Finance and Civil Service

Quality and Charter of Services

Royal Decree 951/2005, of 29 July, establishing a general framework for the improvement of quality in Public Administrations Open in new window , outlines the regulatory framework of the measures encouraging the improvement of quality of public services in the General State Administration. By means of Instruction of 25 July 2007 on the actions to improve the quality of public services within the scope of the Ministry of Economy and Finance Open in new window (PDF, 68,6 KB approx.), the quality commitments made by this Department were carried out, which is reflected in several measures such as the preparation of charters of services, the establishment of a grievances and complaints system, or quality excellence awards.

Service Charters in force:

Tax Agency;
- Service Charter
National Mint. FNMT
- Charter of Services (PDF, 498 KB approx.)
- Information leaflet (PDF, 306 KB approx.)
- Resolution in BOE (Spanish State Gazette)
Directorate General for Cadastre
- Charter of Services 2019 - 2020 (PDF, 747 KB approx.)
- Information leaflet (PDF, 3.9 MB approx.)
- Resolution in BOE (Spanish State Gazette)
Subdirectorate General for Information, Documentation and Publications
- Central Archive
  - Charter of Services 2023 - 2026 (PDF, approx. 1,2 MB)
  - Leaflet (PDF, 4 Mb approx.)
  - Resolution in BOE(Spanish State Gazette)
- Central Library
  - Charter of Services 2023 - 2026 (PDF, approx. 1,2 MB)
  - Leaflet (PDF, 4.8 MB approx.)
  - Resolution in BOE (Spanish State Gazette)
- Administrative Information
  - Charter of Services 2023 - 2026 (PDF, approx. 1,2 MB)
  - Leaflet (PDF, 3.6 MB approx.)
  - Resolution in BOE (Spanish State Gazette)
- Publications
  - Charter of Services 2023 - 2026 (PDF, approx. 1,0 MB)
  - Leaflet (PDF, 6.4 MB approx.)
  - Resolution in BOE (Spanish State Gazette)
State pensions
- Charter of Services 2019 - 2022 (PDF, 944 KB approx.)
- Information leaflet (PDF, 548 KB approx.)
- Resolution in BOE (Spanish State Gazette)
Institute of Fiscal Studies
- Charter of Service 2019 - 2022 Zerbitzuen Gutuna (PDF, 601 KB approx.)
- Information leaflet (PDF, 2,7 MB approx.)
- Resolution in BOE
State Vehicle Fleet
- Charter of Services 2015 - 2018 (PDF, 187 KB approx.)
- Information leaflet (PDF, 114 KB approx.)
- Resolution in BOE (Spanish State Gazette)
Tobacco Market Commission
- Charter of Services 2018 - 2021 (PDF, 585 KB approx.)
- Information leaflet (PDF, 160 KB approx.)
- Resolution in BOE (Spanish State Gazette)
Directorate General for Financial Coordination with Autonomous Regions and Local Authorities (former Directorate General for Financial Coordination with Local Authorities)
- Charter of Services (PDF 673,76 KB approx.)
Directorate General for Public Governance: Subdirectorate General for Transparency and Citizen Services. Transparency Portal
- Charter of Services 2021 - 2024 (PDF, 654 KB approx.)
- Information leaflet (PDF, 767 KB approx.)
- Resolution in BOE (Spanish State Gazette)
National Institute of Public Administration
- Charter of Services 2022 - 2025 (PDF, 850 KB approx.)
- Information leaflet (PDF, 572 KB approx.)
- Resolution in BOE (Spanish State Gazette)